How To Find Customer ID in Axis Bank (Via SMS)

Forgot your Axis bank account User ID or Customer ID (Login ID)? See how to find or recover your Axis Bank account Customer ID.

Axis Bank Customer ID is a 9-digit number that identifies your relationship with Axis Bank. Your customer id is usually your login id for Internet Banking login. When you register for Axis net banking your Customer ID becomes your login id. The Customer ID is mentioned in the welcome letter and cheque book. You can also change this login ID after login to net banking.

Suppose you forgot your axis bank account customer ID and no other documents available to check it then not to worry, you can get your User ID through SMS.

How To Get Axis Customer ID Through SMS

Make sure your mobile number is registered with your bank account. If you want to change your number then visit any Axis bank ATM.

To get Customer ID by SMS you just need to send an SMS from your registered mobile number.

  • SMS “CUSTID<space>Account number & Send to 5676782 or +919717000002 (e.g- CUSTID 2018838388388338)

After sending SMS, you will receive your Customer ID via message on your registered number.

Find Customer ID on Cheque Book

You can also find your customer ID on Axis Bank Cheque Book. Open the front page of your Cheque Book where your account details are printed. You can see here Account number & Customer ID too.

Axis bank customer ID cheque book

You can also contact Axis Bank 24/7 customer care number and ask them your User ID.

  • 1 860 – 419 – 5555
  • 1 860 – 500 – 5555

So by following these methods, you can find your Axis bank account customer ID.


Q.1: Can I change my customer ID for net banking?

Ans: Yes, you can change your default customer ID for net banking. You can set your own user ID after login to net banking.

Q.2: I’m unable to receive my Axis Customer ID via SMS?

Ans: Please note (SMS charges apply Rs.3) to send an SMS and make sure you are sending this SMS from your Bank registered mobile number.